Hybrid Customer Success Program Lead (Renewals & Growth)

Verizon; Florida; Hybrid; USD 78,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

401(k) match

Job summary

Verizon is seeking a Customer Success Program Consultant to support renewal-focused initiatives and drive revenue retention within Verizon Connect's Global Customer Success organization. You will report to the Senior Director of Account Services and help manage renewals, reduce churn, and expand relationships across the portfolio.

The role requires a bachelor's degree or equivalent experience, plus 4+ years in customer success, with proficiency in Google Workspace, Gong, Gainsight, Salesforce

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required.
• Solid understanding of basic customer success principles and customer lifecycle management.
• Proficiency in data management tools including Google Workspace, Gong, Gainsight, Salesforce, Staircase, Looker, AWS Quicksights and Smartsheets.

Responsibilities

• Assist Senior Director of Account Services in churn mitigation and renewal-focused programs, including planning, documentation and meetings.
• Track and report KPIs; provide updates on renewal targets.
• Collect, organize, and analyze data related to churn and renewals; prepare progress reports.
• Identify roadblocks in projects and assist in their resolution with leadership.
• Participate in culture-building events and lead projects to support employee engagement.

Skills

Customer success principles

Customer lifecycle management

Data tools proficiency

Education

Bachelor's degree or four or more years of work experience

Tools

Google Workspace

Gong

Gainsight

Salesforce

Staircase

Looker

AWS QuickSight

Smartsheets

Job description

Verizon is seeking a Customer Success Program Consultant to support renewal-focused initiatives and drive revenue retention within Verizon Connect's Global Customer Success organization. You will report to the Senior Director of Account Services and help manage renewals, reduce churn, and expand relationships across the portfolio.

The role requires a bachelor's degree or equivalent experience, plus 4+ years in customer success, with proficiency in Google Workspace, Gong, Gainsight, Salesforce