Customer Success Programs Lead — Education & Community

Juicebox; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Lunch stipend

Job summary

Juicebox is seeking a dynamic individual to lead Customer Success Programs in San Francisco. This role involves building and scaling initiatives focused on customer education and community engagement within a rapidly growing AI SaaS environment.

The ideal candidate will have over 4 years of experience in customer education and community management, along with a founding mentality to create programs from the ground up. Competitive compensation and generous benefits are offered.

Qualifications

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
• Experience building at least one of these motions from scratch.
• Executive presence and the ability to hold a room with senior stakeholders.

Responsibilities

• Build scalable programs that reduce customer success lift.
• Grow customer communities fostering peer learning and advocacy.
• Identify and activate customer champions with exclusive access.

Skills

Customer Education

Community Management

Champion Programs

Content Creation

Communication Skills

Job description

Juicebox is seeking a dynamic individual to lead Customer Success Programs in San Francisco. This role involves building and scaling initiatives focused on customer education and community engagement within a rapidly growing AI SaaS environment.

The ideal candidate will have over 4 years of experience in customer education and community management, along with a founding mentality to create programs from the ground up. Competitive compensation and generous benefits are offered.