CS Programs Lead: Education, Community & Champions

Juicebox; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Top-of-market compensation

Comprehensive healthcare

$2,000 annual wellness stipend

Daily meals

$300/month commuting stipend

Job summary

Juicebox is building the Programs layer that turns great Customer Success work into a repeatable, scalable motion. You’ll be the first person dedicated to this at Juicebox, with direct reporting to the VP of CS and a path to leadership as you scale.

You’ll own Customer Education, Community Programs, and Champion Programs to accelerate adoption, reduce CS lift, and foster a vibrant customer community around a product people genuinely love.

Qualifications

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
• Experience building at least one motion from scratch, not just inheriting one.
• Executive presence and the ability to hold a room with senior stakeholders.
• Strong content and communication instincts: make complex things simple and engaging.
• High energy with the ability to juggle many projects and conversations at once.
• Founder mentality: comfortable operating before the playbook exists and independently.
• A point of view on what great community and education looks like with a portfolio to back it up.

Responsibilities

• Customer Education: Build scalable programs that reduce CS lift and empower customers to self-serve.
• Community Programs: Build and grow customer communities through forums, events, and user-generated content.
• Champion Programs: Identify and activate customer champions with access, recognition, and references.

Job description

Juicebox is building the Programs layer that turns great Customer Success work into a repeatable, scalable motion. You’ll be the first person dedicated to this at Juicebox, with direct reporting to the VP of CS and a path to leadership as you scale.

You’ll own Customer Education, Community Programs, and Champion Programs to accelerate adoption, reduce CS lift, and foster a vibrant customer community around a product people genuinely love.