Customer Success Programs Lead (Education)

Juicebox; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Top-of-market compensation

Comprehensive healthcare

$2,000 annual wellness stipend

Daily meals

$300/month commuting stipend

Job summary

Juicebox is building the Programs layer that turns great Customer Success work into a repeatable, scalable motion. You’ll be the first person dedicated to this at Juicebox, with direct reporting to the VP of CS and a path to leadership as you scale.

You’ll own Customer Education, Community Programs, and Champion Programs to accelerate adoption, reduce CS lift, and foster a vibrant customer community around a product people genuinely love.

Qualifications

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
• Experience building at least one motion from scratch, not just inheriting one.
• Executive presence and the ability to hold a room with senior stakeholders.
• Strong content and communication instincts: make complex things simple and engaging.
• High energy with the ability to juggle many projects and conversations at once.
• Founder mentality: comfortable operating before the playbook exists and independently.
• A point of view on what great community and education looks like with a portfolio to back it up.

Responsibilities

• Customer Education: Build scalable programs that reduce CS lift and empower customers to self-serve.
• Community Programs: Build and grow customer communities through forums, events, and user-generated content.
• Champion Programs: Identify and activate customer champions with access, recognition, and references.

Job description

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

We’re building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You’ll be the first person dedicated to this at Juicebox, which means you’re building from scratch with full ownership and a direct line to the VP of CS and leadership team.

You’re building something that doesn’t exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.You’re building something that doesn’t exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

You Will…

• Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.

• Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.

• Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.

You Have…

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.

• Experience building at least one of these motions from scratch, not just inheriting one.

• Executive presence and the ability to hold a room with senior stakeholders

• Strong content and communication instincts: you know how to make complex things simple and engaging.

• High energy with the ability to juggle many projects and conversations at once

• Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.

• A point of view on what great community and education looks like and the portfolio to back it up.

Perks & Benefits

• Top-of-market compensation with meaningful equity, because everyone should share in our success.

• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.

• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.

• Daily meals provided.

• $300/month commuting stipend to help cover the cost of getting to and from the office.