Customer Success Programs Lead (Education)

Juicebox; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Lunch stipend

Job summary

Juicebox is seeking a dynamic individual to lead Customer Success Programs in San Francisco. This role involves building and scaling initiatives focused on customer education and community engagement within a rapidly growing AI SaaS environment.

The ideal candidate will have over 4 years of experience in customer education and community management, along with a founding mentality to create programs from the ground up. Competitive compensation and generous benefits are offered.

Qualifications

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
• Experience building at least one of these motions from scratch.
• Executive presence and the ability to hold a room with senior stakeholders.

Responsibilities

• Build scalable programs that reduce customer success lift.
• Grow customer communities fostering peer learning and advocacy.
• Identify and activate customer champions with exclusive access.

Skills

Customer Education

Community Management

Champion Programs

Content Creation

Communication Skills

Job description

Job Description

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

The Role

We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.

You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

You Will

• Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.
• Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
• Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.

You Have

• 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
• Experience building at least one of these motions from scratch, not just inheriting one.
• Executive presence and the ability to hold a room with senior stakeholders
• Strong content and communication instincts: you know how to make complex things simple and engaging.
• High energy with the ability to juggle many projects and conversations at once
• Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.
• A point of view on what great community and education looks like and the portfolio to back it up.

Location: In or willing to relocate to SF (in-person 5 days a week)

Compensation: 180K - 280K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.