Customer Success Manager – Revenue & Renewals Leader

Juicebox; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

High+ compensation with equity

100% employer-paid healthcare (PPO)

Wellness stipend $2,000 annually

Daily meals provided

Commuting stipend $300/month

Job summary

Juicebox is seeking a front-line manager for a Customer Success team focused on expansions and renewals across mid-market to enterprise customers. You will manage CSMs who blend consultancy with account management and AI workflow expertise, reporting to the VP of CS.

You will lead a high-growth, AI-first CS organization, shaping the playbook and scaling the team to drive GRR, NRR, and expansion results while partnering with Sales, Product, and leadership.

Qualifications

• 5+ years in Customer Success, Account Management, or Sales.
• 2+ years managing a revenue-owning team.
• Proven track record of leading teams to exceed targets.
• Strong commercial instincts and coaching ability.
• Builder mentality with process improvement impact.
• High standards and accountability in leadership.

Responsibilities

• Coach and develop your team through deal reviews, call listening, and actionable feedback.
• Own team performance: forecast, pipeline, and ensure GRR/NRR targets.
• Be a player-coach by navigating renewals and expansions with stakeholders.
• Build and improve renewal, expansion, and forecasting playbooks.
• Partner cross-functionally with Sales, Product, and leadership to elevate the customer experience.

Skills

Customer Success

Account Management

Sales

Leadership

Executive presence

Coaching

Job description

Juicebox is seeking a front-line manager for a Customer Success team focused on expansions and renewals across mid-market to enterprise customers. You will manage CSMs who blend consultancy with account management and AI workflow expertise, reporting to the VP of CS.

You will lead a high-growth, AI-first CS organization, shaping the playbook and scaling the team to drive GRR, NRR, and expansion results while partnering with Sales, Product, and leadership.