Customer Success Program Manager

Truvant; New Jersey; On-site; USD 75,000 - 110,000; Full time

Job summary

Truvant is seeking a Customer Success Project Manager to oversee a portfolio of client accounts, ensuring timely delivery of finished goods and proactive risk management. You will coordinate with Operations, Logistics, QA, Finance, and Procurement to forecast, plan, and execute with a focus on customer retention and growth.

The role requires strong communication, organization, and the ability to prioritize competing deliverables while driving customer satisfaction and long-term partnerships.

Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or related field.
• 2–5 years of client facing roles with responsibilities in project and/or account management.
• Strong organizational and multitasking skills with the ability to manage multiple clients at once.
• Excellent written and verbal communication skills.
• Ability to build strong relationships and collaborate effectively with internal and external partners.
• Proficiency in Google Sheets
• Excellent Word, Excel & PowerPoint
• Strives in a fast-paced environment with tight deadlines.

Responsibilities

• Serve as the primary point of contact for assigned commercial accounts, building strong, long-term relationships.
• Maintain regular communication with customers to review forecasts, PO timelines, and open action items.
• Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified.
• Understand client goals, challenges, and priorities to ensure successful outcomes.
• Support account growth, client retention, and high customer satisfaction.
• Develop and manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations.

Skills

Client facing experience

Communication skills

Organizational skills

Multitasking

Relationship building

Fast-paced environment adaptability

Education

Bachelor's degree in Business/PM/Communications

Tools

Google Sheets

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Office Suite

Job description

Truvant is seeking a Customer Success Project Manager to oversee a portfolio of client accounts, ensuring timely delivery of finished goods and proactive risk management. You will coordinate with Operations, Logistics, QA, Finance, and Procurement to forecast, plan, and execute with a focus on customer retention and growth.

The role requires strong communication, organization, and the ability to prioritize competing deliverables while driving customer satisfaction and long-term partnerships.