Customer Success Pro — Remote, Growth & Renewals

Arrow Electronics; Marlborough (MA); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

SiliconExpert, part of Arrow Electronics, is seeking a Customer Success Representative to manage accounts, drive renewals, and upsell within the customer base. You will coordinate onboarding and training to boost retention while collaborating with Sales, Marketing, Channel and Tech teams to gather market intelligence.

Remote/hybrid work options exist with occasional travel. The role emphasizes understanding product offerings, licensing models and delivering trusted intelligence to customers in a

Qualifications

• Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

Job description

SiliconExpert, part of Arrow Electronics, is seeking a Customer Success Representative to manage accounts, drive renewals, and upsell within the customer base. You will coordinate onboarding and training to boost retention while collaborating with Sales, Marketing, Channel and Tech teams to gather market intelligence.

Remote/hybrid work options exist with occasional travel. The role emphasizes understanding product offerings, licensing models and delivering trusted intelligence to customers in a