Customer Success Pro — Remote, Equity & Flexible PTO

DeepScribe; United States; Hybride; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Equity stake

Flexible PTO

Work from home stipend

Medical insurance

Dental insurance

Vision insurance

401K

Résumé du poste

DeepScribe is seeking a Customer Success Specialist to be the primary contact for our customers. You will answer questions, diagnose problems, and respond to product queries via phone, email, and in-app messaging.

You will collaborate across CS, billing, Product, Engineering, and Sales to ensure an outstanding customer experience. This role offers meaningful equity and flexible PTO as part of a comprehensive benefits package.

Qualifications

• Passionate about supporting customers and delivering a memorable experience.
• View problem resolution as an opportunity to shine and satisfy customers.
• Front-line support experience: answer questions, diagnose issues, solve problems with a smile.
• Strong written and verbal communication.
• Familiar with identifying bugs and coordinating with stakeholders to resolve issues.
• Proactive in anticipating issues and inefficiencies.

Responsabilités

• Be the primary point of contact for customers via phone, email, and in-app messaging.
• Answer questions, diagnose problems, and respond to queries about the product.
• Interface with customers and coordinate with CS, billing, Product, Engineering, and Sales.
• Identify patterns of customer concerns and report them to internal teams.

Connaissances

Customer service

Communication

Problem solving

Bug identification

Description du poste

DeepScribe is seeking a Customer Success Specialist to be the primary contact for our customers. You will answer questions, diagnose problems, and respond to product queries via phone, email, and in-app messaging.

You will collaborate across CS, billing, Product, Engineering, and Sales to ensure an outstanding customer experience. This role offers meaningful equity and flexible PTO as part of a comprehensive benefits package.