Customer Success Pro - Health and Wellness CX Leader

AmyMyersMD.com; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

AmyMyersMD.com based in Austin, Texas, is seeking a Customer Success Rockstar to provide outstanding support to our customers. You will handle inquiries through various channels, acting as a subject matter expert on our health products while ensuring prompt resolutions.

The ideal candidate will demonstrate experience with e-commerce tools like WordPress and Shopify, possess critical thinking skills, and excel in a fast-paced environment. Join our family-like team and help us change lives through health and wellness!

Qualifications

• Experience with WordPress, Shopify, and/or other e-commerce management tools.
• Experience with customer support software, such as Zendesk or similar.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat.
• Act as a subject matter expert on our supplement line.
• Process returns and refunds as needed.

Skills

WordPress

Shopify

Customer support software

Critical thinking

Communication

Job description

AmyMyersMD.com based in Austin, Texas, is seeking a Customer Success Rockstar to provide outstanding support to our customers. You will handle inquiries through various channels, acting as a subject matter expert on our health products while ensuring prompt resolutions.

The ideal candidate will demonstrate experience with e-commerce tools like WordPress and Shopify, possess critical thinking skills, and excel in a fast-paced environment. Join our family-like team and help us change lives through health and wellness!