Customer Success Rockstar

AmyMyersMD.com; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

AmyMyersMD.com based in Austin, Texas, is seeking a Customer Success Rockstar to provide outstanding support to our customers. You will handle inquiries through various channels, acting as a subject matter expert on our health products while ensuring prompt resolutions.

The ideal candidate will demonstrate experience with e-commerce tools like WordPress and Shopify, possess critical thinking skills, and excel in a fast-paced environment. Join our family-like team and help us change lives through health and wellness!

Qualifications

• Experience with WordPress, Shopify, and/or other e-commerce management tools.
• Experience with customer support software, such as Zendesk or similar.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat.
• Act as a subject matter expert on our supplement line.
• Process returns and refunds as needed.

Skills

WordPress

Shopify

Customer support software

Critical thinking

Communication

Job description

Job Description

As our Customer Success Rockstar, you will be responsible for communicating and answering questions from customers and potential customers around the world. You must be able to communicate clearly and concisely and enjoy the fast-paced speed the internet provides!

• Delight and wow our customers by providing exceptional customer service on the phone, through email, and over live chat
• Be a subject matter expert on our supplement line and other health items available in our store
• Process returns and refunds when necessary; review daily receipts of online purchases
• Interact with our fulfillment center personnel to troubleshoot shipping and processing order issues

Qualifications

• Experience with WordPress, Shopify, and/or other e-commerce management tools
• Experience with customer support software, such as Zendesk, Groove, Olark, or similar
• Are a critical thinker and proactive problem solver – you think through situations and are great at troubleshooting
• Are honest, open, and supportive – our team is like a family and we don't do drama
• Take immense pride in your work
• Excel in a fast-paced environment and are great at prioritizing
• Are a clear communicator and a straight shooter
• Are the most efficient worker, not the hardest worker
• Have a passion for health, wellness and changing lives.
• Are a true go-getter who is an amazing troubleshooter and taskmaster extraordinaire