Partner Operations & Renewals Specialist

Storeservicessoftware; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Accruent, a Fortive company, is hiring a Partner Sales Specialist in Austin, TX. You will optimize partner operations, manage renewals, and drive the quote-to-order process across cross-functional teams. Strong CRM and automation skills are required to scale partner programs.

The role demands strategic and tactical execution in a fast-paced SaaS environment, with a focus on improving partner experience and forecast accuracy while enabling time-to-revenue for partner deals.

Qualifications

• 5+ years in Partner Operations, Sales Operations, or Business Operations (SaaS/channel)
• Strong experience with CRM systems (e.g., Salesforce) and partner portals
• Expert in quote and renewal processing
• Demonstrated expertise in workflow automation, process design, and optimization
• Excellent communication, stakeholder management, and problem-solving skills
• Proven ability to lead cross-functional initiatives and drive alignment
• Ability to operate strategically and tactically in a fast-paced environment

Responsibilities

• Support and optimize back-end partner operations across recruiting, onboarding, growth, and renewals
• Continuously improve operational processes to enhance partner experience and internal efficiency
• Drive the quote-to-order process for partner deals, coordinating across systems and teams
• Manage and optimize renewals workflows to improve retention and forecast accuracy
• Establish proactive renewal management practices to prevent late or missed renewals
• Design and implement automated workflows to reduce manual effort and increase scalability
• Leverage Lean/bs to improve processes and eliminate waste
• Document and evolve standard work for quoting, renewals, and partner operations
• Manage lead routing, tracking, and attribution for partner-driven opportunities
• Serve as liaison with technical teams for partner portal development and issue resolution
• Drive portal enhancements for usability and self-service
• Refine onboarding program to accelerate time-to-revenue
• Partner with Enablement to develop scalable onboarding/training content
• Track onboarding progress and performance across programs
• Ensure systems and reporting scale to support program enhancements

Skills

Partner operations

Sales operations

CRM systems

Quote processing

Renewals management

Workflow automation

Cross-functional leadership

Communication

Tools

Salesforce

Job description

Accruent, a Fortive company, is hiring a Partner Sales Specialist in Austin, TX. You will optimize partner operations, manage renewals, and drive the quote-to-order process across cross-functional teams. Strong CRM and automation skills are required to scale partner programs.

The role demands strategic and tactical execution in a fast-paced SaaS environment, with a focus on improving partner experience and forecast accuracy while enabling time-to-revenue for partner deals.