Customer Success Partner: Onboarding & Renewal

Filtrous; Poway (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

Filtrous is seeking a Customer Success Representative to guide new customers through onboarding and to own post-sale relationships through renewal and expansion. You will monitor health, drive retention, and turn satisfied labs into advocates in a fast-growing environment.

You’ll collaborate with Sales, Marketing, and Product teams, handling proactive outreach, case studies, and customer feedback to improve the product experience. This role is based in Poway, CA.

Qualifications

• 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles.
• Proven track record of driving high customer retention, satisfaction, and account growth.
• Experience managing renewals, expansions, and reducing churn across a book of business.
• Proficient with CRM and CSM platforms (HubSpot, Salesforce, Gainsight, ChurnZero).
• Comfortable analyzing dashboards and customer data to inform strategy and engagement.

Responsibilities

• Onboard new customers within 30–45 days with clear goals and value realization.
• Own retention and drive account growth with renewals and expansions.
• Monitor customer health using CRM metrics and address at-risk accounts early.
• Turn happy customers into advocates through case studies and referrals.
• Manage accounts receivable and coordinate with teams to resolve past-due balances.

Skills

Customer Success

Retention expertise

Renewals management

CRM platforms

Data analysis

Relationship skills

Process-driven

Education

Bachelor’s degree

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Filtrous is seeking a Customer Success Representative to guide new customers through onboarding and to own post-sale relationships through renewal and expansion. You will monitor health, drive retention, and turn satisfied labs into advocates in a fast-growing environment.

You’ll collaborate with Sales, Marketing, and Product teams, handling proactive outreach, case studies, and customer feedback to improve the product experience. This role is based in Poway, CA.