Client Success & Renewal Specialist

Fosphamarketing; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & bonus

Travel to London HQ

PTO 14 days + 11 federal holidays

Birthday off

401k

Office snacks

Job summary

Fospha is seeking a Junior Account Manager in Austin to own relationships across a portfolio of mid-size customers, driving renewals, adoption, and measurable business impact with our marketing measurement platform.

You will collaborate with the Head of Customer Accounts to build growth plans, turn data into compelling ROI stories, and help shape proactive strategies that ensure long-term partnerships and customer success.

Qualifications

• 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive; you take ownership of follow-ups and planning.
• Eager to drive the commercial side of SaaS, renewals, and business case storytelling.
• Bonus: experience with ecommerce data, attribution, marketing platforms or D2C ad platforms.

Responsibilities

• Own relationships across a portfolio of mid-size customers and drive renewals and adoption.
• Collaborate with the Head of Customer Accounts on high-impact accounts and build commercial skills for lasting partnerships.
• Turn data into impact stories that demonstrate ROI and performance for diverse stakeholders.
• Identify signals of growth or risk early and help create tailored learning agendas for customers.
• Contribute to proactive strategic account plans and shape roadmaps tied to measurable outcomes.

Skills

Relationship building

Data interpretation

Communication

Organized

SaaS sales mindset

Renewals

Tools

CRM software

Job description

Fospha is seeking a Junior Account Manager in Austin to own relationships across a portfolio of mid-size customers, driving renewals, adoption, and measurable business impact with our marketing measurement platform.

You will collaborate with the Head of Customer Accounts to build growth plans, turn data into compelling ROI stories, and help shape proactive strategies that ensure long-term partnerships and customer success.