Customer Service Representative

Harbour Industries LLC, a Marmon | Berkshire Hathaway Company; Shelburne (VT); On-site; USD 34,095 - 41,672; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k matching

Job summary

Harbour Industries LLC, a Marmon | Berkshire Hathaway Company, is seeking a dedicated Customer Service Representative in Shelburne, Vermont. This role is vital for ensuring customer satisfaction through effective communication and support in product quotation and order processing, collaborating with various teams within the company.

The ideal candidate will have strong multitasking abilities and at least 2 years of experience in customer service or sales support, along with a Bachelor's degree or equivalent experience. A comprehensive benefits package is included.

Qualifications

• Minimum 2 years of inside sales, sales support, or customer service experience.
• Strong communication, listening, and presentation skills.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Provide pricing and lead times to customers and representatives.
• Ensure accurate order quoting, entry, and processing.
• Act as liaison between customers and internal departments.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

ERP systems

CRM systems

Job description

Overview

Harbour Industries LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Responsibilities

• Provide pricing and lead times to customers and/or representatives using company guidelines in order to secure orders. This role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Customer Service Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities.
• Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines.
• Understand customer requirements, applications, and specifications to support accurate quoting and order entry.
• Prepare customer quotes and enter customer purchase orders into the system.
• Review customer purchase orders to ensure product, pricing, and delivery accuracy.
• Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers.
• Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure.
• Support channel partners by building relationships and assisting with pipeline development.
• Act as a liaison between customers and internal departments including production, planning, quality, and engineering.
• Expedite orders as required and assist with resolving delivery or production issues.
• Gather information related to returns, rework, or restocking and coordinate resolution per company policy.
• Maintain accurate sales files, CRM data, and order documentation.
• Perform other duties as necessary.
• Comply with AS9100 directive specifically Section 7200, Customer Product Quality Requirements.

Minimum Qualifications

• Bachelor’s degree (BA/BS) or equivalent combination of education and experience.
• Minimum of 2 years of inside sales, sales support, or customer service experience.
• Strong communication, listening, and presentation skills.
• Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail and follow-through.

Job Requirements

Must be able to comply with all company policies.

Deal with customers in a professional, courteous and timely fashion.

Pay Range

24.75 - 30.25

Benefits

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Equal Opportunity

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.