Customer Service Representative

Harbour Industries LLC; Shelburne (VT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

401k matching

Job summary

Harbour Industries LLC in Shelburne, VT is seeking a Customer Service Representative to provide pricing and lead times, quote and process orders, and maintain CRM data. You’ll work with engineers, operations, quality, supply chain and business development to ensure orders meet customer requirements.

This role emphasizes accurate quoting, timely order entry, issue resolution, and strong communication. We offer benefits and opportunities to grow within Marmon/Marmon group backed by Berkshire

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 2 years inside sales, sales support, or customer service.
• Strong communication, listening and presentation skills.
• Proficiency with Microsoft Office; ERP/CRM experience preferred.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond to inquiries with pricing, lead times, and product information per guidelines.
• Understand customer requirements to support accurate quoting and order entry.
• Prepare quotes and enter customer purchase orders into the system.
• Review orders for product, pricing and delivery accuracy.
• Maintain order visibility and communicate status updates to customers.
• Route complex opportunities to Sales Engineers or Sales Management.
• Support channel partners with pipeline development and relationships.
• Coordinate with production, planning, quality and engineering.
• Expedite orders when needed and resolve delivery or production issues.
• Maintain CRM data and sales files; handle returns/restocking as needed.

Skills

Inside sales

Sales support

Customer service

Communication

ERP experience

Education

Bachelor’s degree

Tools

ERP system

CRM system

Microsoft Office

Job description

Harbour Industries LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Provide pricing and lead times to customers and/or representatives using company guidelines in order to secure orders. This role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Customer Service Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities.

Responsibilities

• Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines.
• Understand customer requirements, applications, and specifications to support accurate quoting and order entry.
• Prepare customer quotes and enter customer purchase orders into the system.
• Review customer purchase orders to ensure product, pricing, and delivery accuracy.
• Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers.
• Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure.
• Support channel partners by building relationships and assisting with pipeline development.
• Act as a liaison between customers and internal departments including production, planning, quality, and engineering.
• Expedite orders as required and assist with resolving delivery or production issues.
• Gather information related to returns, rework, or restocking and coordinate resolution per company policy.
• Maintain accurate sales files, CRM data, and order documentation.
• Perform other duties as necessary.
• Comply with AS9100 directive specifically Section 7200, Customer Product Quality Requirements.

Minimum Qualifications

• Bachelor’s degree (BA/BS) or equivalent combination of education and experience.
• Minimum of 2 years of inside sales, sales support, or customer service experience.
• Strong communication, listening, and presentation skills.
• Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail and follow-through.

Job Requirements

• Must be able to comply with all company policies.
• Deal with customers in a professional, courteous and timely fashion.

Pay Range: 24.75 - 30.25

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.