Customer Success & Orders Specialist

Edco; Frederick (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical & Prescription Coverage

Dental Coverage

Vision Coverage

401(k) Plan

EDCO Profit Sharing

Paid Holidays

Educational Assistance

Job summary

EDCO in Frederick, Maryland is seeking a Customer Service Representative to join our on-site, full-time team. You will build relationships with customers, handle inquiries, quotes, and orders, and collaborate with Sales, Production, Shipping, and Accounting to ensure accurate, timely support.

The role emphasizes proactive outreach, problem solving, and delivering excellent customer experience. EDCO offers competitive pay and comprehensive benefits for full-time staff.

Qualifications

• Professional, personable, and detail-oriented candidate.
• Enjoys helping people and solving problems.
• Ability to work across teams and maintain organized records.

Responsibilities

• Serve as a primary point of contact for EDCO customers by phone and email.
• Process customer orders, quotes, and provide status updates.
• Coordinate with internal teams to resolve customer needs and maintain records.

Skills

Customer service

Communication

Organization

Problem solving

Phone etiquette

Tools

CRM software

ERP system

Order-entry software

Job description

EDCO in Frederick, Maryland is seeking a Customer Service Representative to join our on-site, full-time team. You will build relationships with customers, handle inquiries, quotes, and orders, and collaborate with Sales, Production, Shipping, and Accounting to ensure accurate, timely support.

The role emphasizes proactive outreach, problem solving, and delivering excellent customer experience. EDCO offers competitive pay and comprehensive benefits for full-time staff.