On-Site Customer Service & Solutions Specialist

EDCO Inc; Frederick, Northern (MD, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life & AD&D insurance

Paid vacation

401(k) plan

Profit sharing

Paid holidays

Educational assistance

Job summary

EDCO in Frederick, Maryland is hiring a Customer Service Representative to join a collaborative team. This role focuses on building relationships with customers, handling orders, quotes, and inquiries with accuracy and a positive attitude.

You will work across departments, learn EDCO products, and provide proactive service to ensure customer satisfaction and timely resolutions. This position is full-time and on-site, with pay based on experience.

Qualifications

• Experience delivering high-quality customer service.
• Ability to manage multiple tasks with attention to detail.
• Strong communication across departments and with customers.

Responsibilities

• Serve as primary contact for EDCO customers by phone and email.
• Process customer orders in EDCO's ERP system and prepare quotes.
• Provide accurate, timely product and order information, following up as needed.
• Coordinate with internal teams to resolve customer needs and maintain records.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Tools

ERP system

CRM tools

Order-entry software

Email

Job description

EDCO in Frederick, Maryland is hiring a Customer Service Representative to join a collaborative team. This role focuses on building relationships with customers, handling orders, quotes, and inquiries with accuracy and a positive attitude.

You will work across departments, learn EDCO products, and provide proactive service to ensure customer satisfaction and timely resolutions. This position is full-time and on-site, with pay based on experience.