Customer Success & Order Liaison

Badger Color Concentrates Inc; Kings Mountain (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Paid Time-off & Holidays

401K Match

Life & Disability Insurance

Job summary

Badger Color USA seeks a customer service professional to oversee order processing, coordinate with internal departments, and ensure timely shipments for customers. This role requires strong communication, problem-solving, and a proactive approach to resolving issues while supporting sales teams.

Training will occur at our Mukwonago, WI office with opportunities to grow within a family-like culture. Competitive benefits and a focus on safety and accuracy are core to the team.

Qualifications

• High school diploma or equivalent.
• Competent computer skills to include Excel, Word, Outlook, Internet, Adobe Acrobat and the ability to learn the MAS database program.
• Ability to use copy machine, fax machine, and scanner.
• Strong interpersonal, verbal and written communication skills are required.
• Excellent telephone technique and professional demeanor.
• Outstanding problem solving, negotiation, and mediation skills with regard to conflict resolution.
• Attention to detail, accuracy and organization in all aspects of the job.

Responsibilities

• Receive and process orders via fax, e-mail, hard copy or phone.
• Handle incoming calls and requests (verbal and written).
• Check order status and communicate with customers and sales staff.
• Check status of orders due to ship numerous times throughout the day.
• Communicate any order changes to internal departments.
• Email confirmations, price quotes, SDS and any paperwork that customer may not have received with their delivered order.
• Email required International shipping and billing paperwork to customer.
• Receive customer complaint or issue and direct to appropriate department.
• Track and analyze on time shipments.
• Provide Sales Reps with customer related sales reports.
• Update Shipping Clerks with special ship instructions.
• Update pricing in MAS as advised by accounting team.
• Other Customer Service duties as needed.
• Work extended hours/weekends when assigned.
• Other miscellaneous duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Telephone technique

Problem solving

Negotiation

Mediation

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

MAS database program

Excel

Word

Outlook

Internet

Adobe Acrobat

Job description

Badger Color USA seeks a customer service professional to oversee order processing, coordinate with internal departments, and ensure timely shipments for customers. This role requires strong communication, problem-solving, and a proactive approach to resolving issues while supporting sales teams.

Training will occur at our Mukwonago, WI office with opportunities to grow within a family-like culture. Competitive benefits and a focus on safety and accuracy are core to the team.