Customer Success Specialist — Manufacturing & Orders

BWAY; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Mauser Packaging Solutions in Charlotte, NC, is seeking a customer service professional to establish relationships with customers, handle order entry, and resolve issues. You will review delivery schedules, communicate changes, and coordinate with planners, sales, pricing, and plant management to ensure accurate order processing and timely shipments.

A degree is preferred; 1-3 years customer service experience, MS Office proficiency including Excel, and CRM experience are desirable.

Qualifications

• 1-3 years customer service experience required.
• Manufacturing experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to work with all areas of the business including plant and sales personnel.

Responsibilities

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolves conflicts.
• Tracks and communicates any changes and potential service issues to the customer.
• Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
• Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Excel

Teamwork

Education

Associate or Bachelor's degree preferred

Tools

CRM software

Job description

Mauser Packaging Solutions in Charlotte, NC, is seeking a customer service professional to establish relationships with customers, handle order entry, and resolve issues. You will review delivery schedules, communicate changes, and coordinate with planners, sales, pricing, and plant management to ensure accurate order processing and timely shipments.

A degree is preferred; 1-3 years customer service experience, MS Office proficiency including Excel, and CRM experience are desirable.