Remote Account Operations Leader

Integratedcooling; Short Hills (NJ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Remote work option

Occasional travel

Job summary

Trademark Plastics Corporation is seeking a hands‑on Account Specialist Manager to lead and develop the team responsible for supporting customers, managing orders, and coordinating across departments.

You will standardize service levels, monitor orders and escalations, and drive continuous improvement using data, KPIs, and dashboards.

The role requires strong leadership, cross‑functional collaboration, and a proactive approach to ensure accurate, timely, and professional customer experiences.

Qualifications

• Experience leading a customer service or operations team.
• Knowledge of order‑to‑delivery processes and cross‑functional operations.
• Strong communication and data‑driven improvement mindset.

Responsibilities

• Lead, coach, train, and develop the Account Specialist team to support performance and growth.
• Establish clear standards for customer communication and order management.
• Oversee inquiries, order changes, complaints, and escalations to ensure timely resolution.
• Monitor open/past‑due orders, fulfillment issues, and inventory availability.
• Partner with Sales, Operations, Logistics, and Finance to resolve issues and improve handoffs.
• Identify recurring issues and lead corrective actions for long‑term improvements.
• Develop KPIs, dashboards, and reporting to evaluate team effectiveness.
• Promote standardization, cross‑training, automation, and business continuity.
• Support a customer‑focused culture emphasizing proactive communication and accountability.

Skills

Leadership

Coaching

Analytical

Problem solving

Communication

Organization

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in business administration

Professional certifications (plus)

Tools

NetSuite

Salesforce

AI tools

Workflow automation

Job description

Trademark Plastics Corporation is seeking a hands‑on Account Specialist Manager to lead and develop the team responsible for supporting customers, managing orders, and coordinating across departments.

You will standardize service levels, monitor orders and escalations, and drive continuous improvement using data, KPIs, and dashboards.

The role requires strong leadership, cross‑functional collaboration, and a proactive approach to ensure accurate, timely, and professional customer experiences.