Customer Experience Specialist — Order-to-Cash Leader

Henkel; Westlake (OH); Presencial; USD 65.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401k Matching

Paid Time Off

Descripción de la vacante

Henkel Corporation in the United States is seeking a customer-focused professional to serve as the primary contact for designated accounts across the order-to-cash lifecycle.

You will collaborate with Sales, Supply Chain, Pricing, Logistics and other partners, using SAP and Salesforce Service Cloud to review orders, resolve issues and document activities with precision. Strong communication and relationship-building are essential in this fast-paced role.

Formación

• 3–5 years of experience in Customer Service, Account Management, Order Management, Supply Chain, or a related business function.
• Preferred hands-on experience with SAP and Salesforce Service Cloud.
• Strong problem solving, communication, and relationship-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and customer focus.
• Experience working cross-functionally with Sales, Supply Chain, Logistics, and other partners.
• French-speaking candidates strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

Responsabilidades

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, elevate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

Conocimientos

Customer Service

Account Management

Sales Collaboration

Problem Solving

Communication

Relationship Management

Educación

Bachelor's degree or equivalent

Herramientas

SAP

Salesforce Service Cloud

Descripción del empleo

Henkel Corporation in the United States is seeking a customer-focused professional to serve as the primary contact for designated accounts across the order-to-cash lifecycle.

You will collaborate with Sales, Supply Chain, Pricing, Logistics and other partners, using SAP and Salesforce Service Cloud to review orders, resolve issues and document activities with precision. Strong communication and relationship-building are essential in this fast-paced role.