Customer Success & Order Management Specialist

Panasonic Corporation of North America; Bothell (WA); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

401K with 50% match

Job summary

Panasonic Avionics Corporation is seeking a Customer Account/Order Management Specialist to act as the focal point for customer orders. You will process orders, coordinate fulfillment, and ensure on-time delivery while maintaining accurate records in PAC ERP systems.

Ideal candidates have 4+ years in customer service/supply chain, experience in aircraft or electronics, and strong Excel/ERP skills. This hybrid role offers opportunities to collaborate with global teams and ensure contractual

Qualifications

• High School Diploma or equivalent required.
• Minimum 4 years' experience in customer service and supply chain.
• Minimum 2 years' experience in aircraft or electronics industry preferred.
• In-flight entertainment experience is highly desired.
• Strong communication skills and ability to work with diverse teams.
• Proficient in Windows-based software (Excel/Access).

Responsibilities

• Serve as the primary customer account focal point for orders and inquiries.
• Process customer purchase orders via ERP, EDI, or supplier portals.
• Coordinate with planning and program management to meet delivery commitments.
• Monitor order status and provide timely updates to customers and internal teams.
• Ensure compliance with SOX and contract terms across orders.
• Support audits and maintain accurate order data in systems.

Skills

Customer service

Supply chain

Aircraft industry

In-flight entertainment

Communication

ERP systems

Independent work

Problem solving

Education

High School Diploma or equivalent

Tools

Windows

Excel

PowerPoint

Oracle/ERP

Job description

Panasonic Avionics Corporation is seeking a Customer Account/Order Management Specialist to act as the focal point for customer orders. You will process orders, coordinate fulfillment, and ensure on-time delivery while maintaining accurate records in PAC ERP systems.

Ideal candidates have 4+ years in customer service/supply chain, experience in aircraft or electronics, and strong Excel/ERP skills. This hybrid role offers opportunities to collaborate with global teams and ensure contractual