Customer Service Representative

City of Shakopee, MN; Tulsa, Northern (OK, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Emerson in Tulsa, OK is seeking a customer-focused Customer Service Representative to join our team. You will serve as a key link between customers, sales, manufacturing, and operations, driving satisfaction and supporting revenue growth through proactive communication and effective account management.

Responsibilities include coordinating with distributors and internal teams, analyzing inventory with the MRP system, owning the complaint resolution process, and ensuring accurate order processing

Qualifications

• High school diploma required.
• 2-4 years of customer service experience.
• Proficient in Microsoft Excel, Word, and Office software.
• Legal authorization to work in the United States.
• Associates degree preferred.
• Technical qualification in a mechanical field preferred.

Responsibilities

• Serve as a trusted partner to distributors, impact partners, and internal stakeholders by delivering exceptional customer support and sales coordination.
• Leverage MRP systems to analyze inventory levels of parts and finished goods, enabling informed commitments and accurate communication with customers and sales teams.
• Own the customer complaint resolution process from initiation through closure, ensuring timely, effective resolution and a positive customer experience.
• Proactively communicate with customers regarding open issues, orders, and RMAs, providing timely updates and driving successful outcomes.
• Support achievement of customer service objectives through prompt response times, accurate order processing, and detailed documentation of customer interactions.
• Apply product knowledge and provide first-level technical support for established products, assisting customers with routine inquiries and product-related questions.
• Act as the primary liaison between customers, sales, manufacturing, engineering, quality, and operations to ensure customer requirements are understood and executed effectively.
• Coordinate cross-functional activities related to quality, engineering, and production changes to ensure customer specifications and expectations are met.
• Monitor inventory availability and product status to support customer needs, order fulfillment, and business objectives.

Skills

Communication skills

Microsoft Office

Customer service experience

Problem solving

Education

High school diploma

Associates degree (preferred)

Tools

MRP systems

Job description

If you are a customer-focused professional who thrives on building relationships, solving problems, and delivering exceptional service, Emerson has an exciting opportunity for you! Based in Tulsa, OK, this role is a key contributor to our success, serving as a vital link between customers, sales, manufacturing, and operations. As a Customer Service Representative, you will play a critical role in driving customer satisfaction, supporting revenue growth, and ensuring seamless order fulfillment through proactive communication, problem resolution, and effective account management. You will partner closely with customers and internal teams to deliver outstanding service, strengthen business relationships, and contribute to the continued growth and success of our Tulsa Emerson location.

As a Customer Service Representative, you will:

• Serve as a trusted partner to distributors, impact partners, and internal stakeholders by delivering exceptional customer support and sales coordination
• Leverage MRP systems to analyze inventory levels of parts and finished goods, enabling informed commitments and accurate communication with customers and sales teams
• Own the customer complaint resolution process from initiation through closure, ensuring timely, effective resolution and a positive customer experience
• Proactively communicate with customers regarding open issues, orders, and return material authorizations (RMAs), providing timely updates and driving successful outcomes
• Support achievement of customer service objectives through prompt response times, accurate order processing, and detailed documentation of customer interactions
• Apply product knowledge and provide first-level technical support for established products, assisting customers with routine inquiries and product-related questions
• Act as the primary liaison between customers, sales, manufacturing, engineering, quality, and operations to ensure customer requirements are understood and executed effectively.
• Coordinate cross-functional activities related to quality, engineering, and production changes to ensure customer specifications and expectations are met
• Monitor inventory availability and product status to support customer needs, order fulfillment, and business objectives

Required Knowledge, Skills, and Abilities:

• High school diploma required
• 2-4 years of customer servicer related experience
• Effective communication and interpersonal skills
• Proficient in use of Microsoft Excel, Word, and Office software
• Demonstrated ability to communicate effectively with channel partners and employee
• Legal authorization to work in the United States

Preferred Knowledge, Skills, and Abilities:

• Associates degree
• Technical qualification in a mechanical field
• Previous manufacturing experience
• Process Oil/Gas industry or previous valve experience

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe teams with varied strengths working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.