Customer Success & Order Fulfillment Specialist

PRYER Aero; Tulsa, Northern (OK, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k)

Paid vacation

Paid holidays

Job summary

Pryer Aerospace in Tulsa, OK is seeking a Full Time Customer Relationship Manager to oversee receipt and processing of customer orders and ensure timely, accurate communication to boost customer satisfaction.

You will collaborate with cross-functional teams to support quoting, delivery, and quality objectives, while monitoring profitability and managing accounts receivable. Strong ERP experience is valued; high school diploma required, Bachelor's preferred.

Qualifications

• 1+ years customer service experience required.
• 1+ years ERP experience preferred, aerospace a plus.

Responsibilities

• Receive customer orders and perform pre-acceptance review for alignment with quotes or contracts.
• Review terms and conditions to ensure proper flowdown to all affected functions.
• Enter and maintain Sales Orders in Epicor aligned with customer and company requirements.
• Process customer Change Orders promptly and coordinate with Quoting to assess impacts.
• Monitor order execution and provide status updates to customers and Operations.

Skills

Customer service

ERP systems

Account management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Epicor ERP

Job description

Pryer Aerospace in Tulsa, OK is seeking a Full Time Customer Relationship Manager to oversee receipt and processing of customer orders and ensure timely, accurate communication to boost customer satisfaction.

You will collaborate with cross-functional teams to support quoting, delivery, and quality objectives, while monitoring profitability and managing accounts receivable. Strong ERP experience is valued; high school diploma required, Bachelor's preferred.