Customer Success & Order Fulfillment Specialist

Prinsco, Inc.; Fargo (ND); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Dental

Vision

100% paid life insurance

Short term disability

HSA or FSA

Two medical plan options

401k matched up to 5%

Job summary

Prinsco, Inc. in Fargo, ND seeks a motivated Customer Service Representative to support order fulfillment, assist dispatch, and enhance customer satisfaction.

The role emphasizes collaboration with sales to grasp customer needs, product terminology, and pricing. Ideal candidates will have a high school diploma or GED, strong interpersonal and communication skills, MS Office and MS Dynamics 365 proficiency, and a detail-oriented approach to data analysis and problem solving in a manufacturing

Qualifications

• High School Diploma or GED; six months of customer service experience preferred.
• Strong influencing and interpersonal skills for customer interactions.
• Proficient in MS Office and MS D365.
• Highly organized with data analysis ability.

Responsibilities

• Provide exceptional customer service in accurate order fulfillment and support dispatch.
• Collaborate with sales to understand customer needs, product terminology and pricing.
• Handle customer concerns with resolutions and follow-up.

Skills

Customer service

Interpersonal skills

Data analysis

Attention to detail

Problem solving

Communication

Education

High School Diploma or GED

Tools

MS Office

MS Dynamics 365

Job description

Prinsco, Inc. in Fargo, ND seeks a motivated Customer Service Representative to support order fulfillment, assist dispatch, and enhance customer satisfaction.

The role emphasizes collaboration with sales to grasp customer needs, product terminology, and pricing. Ideal candidates will have a high school diploma or GED, strong interpersonal and communication skills, MS Office and MS Dynamics 365 proficiency, and a detail-oriented approach to data analysis and problem solving in a manufacturing