CUSTOMER SERVICE REPRESENTATIVE

Prinsco, Inc.; Fargo (ND); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Dental

Vision

100% paid life insurance

Short term disability

HSA or FSA

Two medical plan options

401k matched up to 5%

Job summary

Prinsco, Inc. in Fargo, ND seeks a motivated Customer Service Representative to support order fulfillment, assist dispatch, and enhance customer satisfaction.

The role emphasizes collaboration with sales to grasp customer needs, product terminology, and pricing. Ideal candidates will have a high school diploma or GED, strong interpersonal and communication skills, MS Office and MS Dynamics 365 proficiency, and a detail-oriented approach to data analysis and problem solving in a manufacturing

Qualifications

• High School Diploma or GED; six months of customer service experience preferred.
• Strong influencing and interpersonal skills for customer interactions.
• Proficient in MS Office and MS D365.
• Highly organized with data analysis ability.

Responsibilities

• Provide exceptional customer service in accurate order fulfillment and support dispatch.
• Collaborate with sales to understand customer needs, product terminology and pricing.
• Handle customer concerns with resolutions and follow-up.

Skills

Customer service

Interpersonal skills

Data analysis

Attention to detail

Problem solving

Communication

Education

High School Diploma or GED

Tools

MS Office

MS Dynamics 365

Job description

Job Details: Job Location: Fargo Plant - Fargo, ND, Salary Range: $20.00 - $23.00Hourly, Job Shift: First, Prinsco has an opportunity for a motivated Customer Service Representative. We offer a competitive compensation ($20-$23/hr depending on experience) and benefits package that includes dental, vision, 100% paid life insurance and short term disability, HSA or FSA, and two medical plan options. In addition, we offer a 401k that is matched up to 5% deferred and 100% vested immediately upon participation.

This is a great opportunity to learn and grow in a safe manufacturing environment, including:

• Provide exceptional customer service in the accurate fulfillment of orders, including supporting the dispatch function.
• Establish working relationships with sales to better understand customer needs, their unique product terminology and pricing.
• Handle all customer concerns and questions, providing resolutions and follow-up as needed.

Cultural Expectations

• Demonstrate commitment to high personal & professional ethical standards
• Live out Prinsco values through hard work, relationships and integrity
• Be consistent with our mission; “To care. To contribute. To solve”

Qualifications

• High School Diploma or GED required with a minimum of six months of customer service experience preferred.
• Strong influencing and interpersonal skills with the ability to provide exceptional customer service on a consistent and daily basis and effectively present information one-on-one or in small groups to customers, clients, and other team members of the organization.
• Proficient computer skills, including MS Office and MS D365.
• Strong written skills with the ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Highly organized and detail-oriented with the ability to analyze data/facts/drawings to support valid conclusions and to solve practical problems or deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work with mathematical concepts and statistical analysis.
• Demonstrated ability to collaborate across functions with teams and individuals.