Customer Success & Order Fulfillment Specialist

FloWorks; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

FloWorks in Dallas, TX seeks a Customer Service Representative to manage order and service activities, provide timely information to customers, and coordinate with internal teams to resolve issues. You will handle order processing, inquiries by phone, email, or in person, generate reports, support the repair department, and maintain accurate records in the case management system.

The role requires a high school diploma, strong communication, and proficiency with CSI, MS Office, and Adobe.

Qualifications

• High School Diploma or its equivalent.
• Strong written and verbal communication.
• Proficiency in CSI, Microsoft Office, and Adobe.
• Self-driven with a positive attitude.
• Customer service experience.

Responsibilities

• Handle end-to-end order processing and document distribution.
• Respond to internal and external inquiries promptly.
• Generate inspection reports and collect data packages.
• Review and approve order packets with accuracy.
• Support repair department technicians as needed.
• Maintain relationships with customers.
• Track and resolve customer service issues.
• Maintain cases in the case management system.
• Ensure timely delivery of materials and documents with status updates.
• Perform other duties as assigned by supervisor.

Skills

Communication skills

Customer service experience

Office software proficiency

Professional telephone etiquette

Independent worker

Education

High School Diploma or equivalent

Tools

CSI

Microsoft Office

Adobe

Job description

FloWorks in Dallas, TX seeks a Customer Service Representative to manage order and service activities, provide timely information to customers, and coordinate with internal teams to resolve issues. You will handle order processing, inquiries by phone, email, or in person, generate reports, support the repair department, and maintain accurate records in the case management system.

The role requires a high school diploma, strong communication, and proficiency with CSI, MS Office, and Adobe.