Customer Success Associate - B2B Orders & Support

Westminster Pet Products; Ashton (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Westminster Pet Products Cumberland, RI is seeking a Customer Success Associate to join the Customer Success team. Under the Director of Customer Success, you will ensure customers have a seamless experience, support the sales team, and act as a liaison between customers and internal departments to drive satisfaction and revenue growth.

Responsibilities include order processing, resolving inquiries, tracking orders, maintaining records, and providing timely reports.

Qualifications

• Three or more years of EDI order processing experience in a B2B environment.
• Systems/Applications knowledge and ability to learn new programs required.
• Previous experience in customer service, client support, sales, or a related field is beneficial.

Responsibilities

• Accurate processing and documentation of orders from customers via EDI and email.
• Provide customers with an outstanding experience by responding professionally and acting as a point of contact for issues.
• Track sales orders from entry to shipment to ensure complete fulfillment on time.
• Work closely with Sales, Marketing, and Product teams to ensure customer needs are met and provide feedback.
• Maintain accurate customer records in the system and generate routine reports.

Skills

Customer focus

Multitasking

Attention to detail

Strong communication

Team player

Sales opportunities

Adaptability

Organizational skills

Tools

EDI systems

Order processing software

CRM systems

Job description

Westminster Pet Products Cumberland, RI is seeking a Customer Success Associate to join the Customer Success team. Under the Director of Customer Success, you will ensure customers have a seamless experience, support the sales team, and act as a liaison between customers and internal departments to drive satisfaction and revenue growth.

Responsibilities include order processing, resolving inquiries, tracking orders, maintaining records, and providing timely reports.