Customer Success & Order Coordinator

Chief of Staff KC; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Chief of Staff KC is seeking a Customer Service Coordinator for the Kansas City Metropolitan area. This role handles customer inquiries, processes orders, and delivers proactive, professional support to ensure a positive customer experience.

You will serve as a primary contact, manage multiple inquiries, and coordinate with internal teams to keep information accurate and up to date. Strong organizational and communication skills are essential.

Qualifications

• 2+ years in customer service, support, account coordination, or a related role.
• Strong organizational skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Exceptional attention to detail and a commitment to accuracy.
• Excellent verbal and written communication skills with the ability to interact professionally with a variety of customers.
• Strong interpersonal skills and the ability to build positive, lasting customer relationships.
• Proactive, dependable, and solutions-oriented approach to customer service.
• Ability to quickly learn and confidently navigate a wide range of products, services, and company processes.
• Comfortable working toward individual and team goals in a collaborative environment.
• Proficiency with Microsoft Office and the ability to learn new systems and software quickly.

Responsibilities

• Serve as a primary point of contact for customers, responding to questions, requests, and concerns with professionalism and a solutions-oriented approach.
• Manage multiple customer inquiries and orders simultaneously while maintaining accuracy, responsiveness, and attention to detail.
• Enter and process customer orders accurately, ensuring all necessary information is complete and up to date.
• Communicate with customers throughout the order process, providing updates and following up as needed to ensure a seamless experience.
• Develop and maintain strong customer relationships by understanding individual needs and providing personalized, dependable service.
• Become knowledgeable across a broad range of products and services in order to confidently assist customers and recommend appropriate solutions.
• Coordinate with internal teams to address customer needs, resolve issues, and ensure orders are processed efficiently and accurately.
• Follow up proactively on outstanding questions, orders, and customer requests to ensure timely resolution.
• Maintain accurate customer and order information within company systems and follow established processes and procedures.
• Work toward individual and team performance goals while contributing to the overall success and growth of the organization.
• Contribute to a collaborative, supportive, and positive team environment while representing the company's values in every customer interaction.

Skills

Customer service

Account coordination

Communication

Organization

Attention to detail

Proactive problem solving

Tools

MS Office

Job description

Chief of Staff KC is seeking a Customer Service Coordinator for the Kansas City Metropolitan area. This role handles customer inquiries, processes orders, and delivers proactive, professional support to ensure a positive customer experience.

You will serve as a primary contact, manage multiple inquiries, and coordinate with internal teams to keep information accurate and up to date. Strong organizational and communication skills are essential.