Customer Success & Order Coordination Specialist

Kaman Corporation; Lake Forest (CA); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

Retirement savings and matching

Employee assistance program

Job summary

Bal Seal Engineering Foothill Ranch is seeking a Customer Relations & Order Management Representative to manage the order fulfillment process from receipt to shipment. You will work with Production, Planning, Shipping, Sales and other internal teams to deliver exceptional service in a manufacturing setting.

The ideal candidate has experience in manufacturing customer service, order management, and account coordination, with strong communication and organizational skills.

Qualifications

• Minimum 2+ years in customer service, order management, or related field.
• Must communicate clearly and stay organized under pressure.
• Ability to manage multiple accounts and competing priorities.
• Proficient with Microsoft Office and ERP/CRM systems.

Responsibilities

• Review and process customer purchase orders and enter into the system.
• Process quotes following pricing and lead time guidelines.
• Coordinate with outside sales to meet customer needs.
• Document all customer requirements accurately and timely.
• Investigate urgent order concerns and coordinate corrective actions.
• Communicate order status and delays to customers and internal teams.
• Support Sales, Engineering, Operations, Quality, and Finance to meet customer requirements.
• Follow up on requests to ensure timely resolutions.

Skills

Strong communication

Organizational skills

Microsoft Office

ERP/CRM systems

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Microsoft Office

ERP/CRM systems

Job description

Bal Seal Engineering Foothill Ranch is seeking a Customer Relations & Order Management Representative to manage the order fulfillment process from receipt to shipment. You will work with Production, Planning, Shipping, Sales and other internal teams to deliver exceptional service in a manufacturing setting.

The ideal candidate has experience in manufacturing customer service, order management, and account coordination, with strong communication and organizational skills.