Order & Customer Relations Specialist

Sanders Industries Holdings; Lake Forest (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Critical illness insurance

Life insurance

Employee assistance plan

Retirement savings with company match

Development opportunities

Job summary

Bal Seal Engineering Foothill Ranch in Lake Forest, CA, is seeking a Customer Relations & Order Management Representative to be the primary contact for customers through the order fulfillment process.

You will manage orders from receipt to shipment, update customers on status, and coordinate with Production, Planning, Shipping, Sales, and other internal teams to ensure excellent service in a manufacturing setting.

Qualifications

• 2+ years of experience in customer service, customer relations, order management, inside sales, or related field.
• Strong communication and organizational skills.

Responsibilities

• Review and process customer purchase orders and enter sales orders into the system.
• Process quotes following pricing and lead time guidelines.
• Coordinate with Sales, Engineering, Operations, and Finance to support customer requirements.
• Communicate order status, schedule changes, and potential delays to customers and internal stakeholders.
• Investigate urgent order issues and coordinate with teams to resolve them.

Skills

Strong communication and organization

Education

Associate's or Bachelor's degree preferred

Tools

ERP/CRM systems

Job description

Bal Seal Engineering Foothill Ranch in Lake Forest, CA, is seeking a Customer Relations & Order Management Representative to be the primary contact for customers through the order fulfillment process.

You will manage orders from receipt to shipment, update customers on status, and coordinate with Production, Planning, Shipping, Sales, and other internal teams to ensure excellent service in a manufacturing setting.