Customer Success & Order Management Specialist

Sealed Air Corporation; Charlotte (NC); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Sealed Air Corporation is seeking a Customer Service Representative (Order Management) to manage customer orders, resolve inquiries, and coordinate with Sales, Distribution and Supply Chain teams. You will ensure accurate order processing, pricing checks and proactive communication to maintain exceptional customer experiences.

This role supports multiple time zones, with a focus on customer satisfaction, process improvement and strong data integrity in our order management workflows.

Qualifications

• High school diploma, GED or equivalent required.
• Associate's or Bachelor's degree preferred.
• 3–5 years of experience in customer service, order management or related fields.
• High-speed internet for remote/work-from-home responsibilities.
• Strong keyboarding, data entry and computer skills.

Responsibilities

• Deliver exceptional customer service via phone, email and other channels.
• Process orders accurately and efficiently while following policies.
• Review pricing, product availability, SKUs and shipment details.
• Proactively communicate order updates and delivery timelines.
• Build strong relationships with customers for satisfaction and retention.
• Serve as liaison between customers and internal teams (Sales, Distribution, Supply Chain, Operations).
• Support Sales teams with order status updates and issue resolution.
• Handle complaints and escalations while meeting KPIs.
• Investigate root causes and suggest process improvements.
• Maintain accurate customer records in company systems.
• Participate in meetings and contribute ideas for improvement.
• Provide backup support and assist other departments as needed.
• Adapt to changing priorities and support company initiatives.

Skills

Customer service

Order management

Order processing

Sales support

Account management

Education

Associate's or Bachelor's degree preferred

Tools

Syteline ERP

Microsoft Excel

CRM software

Order entry systems

CRM databases

Email platforms

Job description

Sealed Air Corporation is seeking a Customer Service Representative (Order Management) to manage customer orders, resolve inquiries, and coordinate with Sales, Distribution and Supply Chain teams. You will ensure accurate order processing, pricing checks and proactive communication to maintain exceptional customer experiences.

This role supports multiple time zones, with a focus on customer satisfaction, process improvement and strong data integrity in our order management workflows.