Customer Success & Ops Lead — Medical Devices

Resonetics; Bethel (CT); On-site; USD 65,000 - 94,000; Full time

Job summary

Resonetics in Bethel, CT, is seeking an experienced Account Manager to lead site-specific customer relationships and ensure mutual success. You will collaborate with cross-functional teams to manage orders, forecasts, and deliveries, while maintaining accurate records and reporting.

The role emphasizes strong communication, multitasking, and the ability to drive customer satisfaction in a fast-paced medical device manufacturing environment.

Qualifications

• 3–5+ years in customer and operations support, with management experience.
• Proficient in MS Office.
• Experience with Salesforce or similar CRM.
• Experience with ERP systems (QAD or Epicor preferred).
• Strong multitasking and attention to detail.
• Professional team player with excellent communication.
• BA/BS degree.

Responsibilities

• Act as lead internal point of contact for site-specific customer matters.
• Build and maintain strong, long-lasting customer relationships and manage expectations.
• Facilitate meetings to address customer challenges.
• Coordinate with Strategic Account Managers for order management and delivery issues.
• Maintain customer forecasts and track key account metrics.
• Collaborate with managers and colleagues across departments.
• Provide status updates to customers and internal teams.
• Create daily/monthly/quarterly/annual reports.

Skills

Customer support

Operations support

MS Office

CRM experience

Project management

Communication skills

Time management

Detail orientation

Team collaboration

Education

BA/BS degree

Tools

Salesforce

ERP systems (QAD/Epicor)

Job description

Resonetics in Bethel, CT, is seeking an experienced Account Manager to lead site-specific customer relationships and ensure mutual success. You will collaborate with cross-functional teams to manage orders, forecasts, and deliveries, while maintaining accurate records and reporting.

The role emphasizes strong communication, multitasking, and the ability to drive customer satisfaction in a fast-paced medical device manufacturing environment.