Customer Operations Manager

Resonetics; Bethel (CT); On-site; USD 65,000 - 94,000; Full time

Job summary

Resonetics in Bethel, CT, is seeking an experienced Account Manager to lead site-specific customer relationships and ensure mutual success. You will collaborate with cross-functional teams to manage orders, forecasts, and deliveries, while maintaining accurate records and reporting.

The role emphasizes strong communication, multitasking, and the ability to drive customer satisfaction in a fast-paced medical device manufacturing environment.

Qualifications

• 3–5+ years in customer and operations support, with management experience.
• Proficient in MS Office.
• Experience with Salesforce or similar CRM.
• Experience with ERP systems (QAD or Epicor preferred).
• Strong multitasking and attention to detail.
• Professional team player with excellent communication.
• BA/BS degree.

Responsibilities

• Act as lead internal point of contact for site-specific customer matters.
• Build and maintain strong, long-lasting customer relationships and manage expectations.
• Facilitate meetings to address customer challenges.
• Coordinate with Strategic Account Managers for order management and delivery issues.
• Maintain customer forecasts and track key account metrics.
• Collaborate with managers and colleagues across departments.
• Provide status updates to customers and internal teams.
• Create daily/monthly/quarterly/annual reports.

Skills

Customer support

Operations support

MS Office

CRM experience

Project management

Communication skills

Time management

Detail orientation

Team collaboration

Education

BA/BS degree

Tools

Salesforce

ERP systems (QAD/Epicor)

Job description

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

Partner with customers to build strong, long-term relationships and ensuresuccess for both the customer and Resonetics.Be the voice of the customer and lead communication and escalation for AccountManagement team at sites.Foster robust relationships with operations partners to ensure customer needsare being met and customer expectations are managed.

Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Operate as the lead point of contact internally for any and all matters sitespecific to customers.
• Build and maintain strong, long-lasting customer relationships and maintainawareness of customer expectations.
• Facilitate meetings in a timely, effective, and efficient way when customerchallenges arise.
• Partner with Strategic Account Managers to provide daily communicationsfor order management, resolve potentials constraints, logistics/deliveryissues, and customer.
• Maintain customer forecasts and track key account metrics.
• Collaborate with managers and colleagues across multiple departments.
• Facilitate production readiness communications.
• Provide clear updates regarding the status of internal progress as well asrelevant customer updates.
• Create necessary daily/monthly/quarterly/annual reports.
• Keep accurate records of discussions and correspondence with customers.
• Monitor price and delivery schedules.
• Coordinate with cross-functional teams on delivery dates and escalations.
• Forecast coordination with operations planning and materials teams.
• Provide status updates, shipping updates, etc. to customers as needed.

Required Qualifications

• 3-5+ years proven experience in customer and operations support.with a concentration in management or similar experience.
• Proficient in MS Office.
• Experience working with Salesforce or similar CRM.
• Experience with ERP system, preference of QAD or Epicor experience.
• Proven ability to manage multiple projects at a time while paying strictattention to detail.
• Team player with a high degree of professionalism.
• Excellent time management skills.
• Excellent communication skills written, verbal, active listening.
• Strong problem solving, organizational, and analytical skills.
• Ability to excel in fast paced environment encompassing company growthand change.
• Collaboration with different groups to accomplish goals.
• BA/BS degree

Preferred Qualifications

• Experience working with Power BI.
• Medical Device Manufacturing experience.

Physical Demands

• Light office work.
• They may need to travel up to 10%.

Compensation

The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $65,000 - $94,000.

For temp, temp-to-hire, and regular full-time positions, our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.