Customer Service Representative

Daiohs-U-S-A-Inc; San Leandro (CA); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Descripción de la vacante

First Choice Coffee Services is hiring a Customer Service Representative in the United States, California, San Leandro. The role focuses on handling customer orders via calls, email, and fax, relaying concerns to the Daiohs team, and supporting daily operations.

Ideal candidates have at least 1 year of office experience and a high school diploma, with a drive for excellent service and reliability. The role offers competitive hourly pay and comprehensive benefits.

Formación

• High school diploma or equivalent.
• At least 1 year of office experience.
• Excellent communication and customer service skills.

Responsabilidades

• Processes incoming calls and emails, including customer orders.
• Relays customer concerns to relevant Daiohs team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company's software.
• Checks in with Route Drivers at end of day and reconciles funds.
• Dispatches Service Technicians for repairs and coordinates installations.
• Makes regular calls to accounts with outstanding balances and maintains AR under 60 days.
• Processes and applies payments to customer accounts.
• Communicates sales leads to branch personnel.
• Provides backup support with daily sales reports and month-end processes.
• Keeps records of customer interactions and documents.
• Develops knowledge of products, services, and pricing.
• Solicits sales during promotions.

Conocimientos

Customer service

Office experience

Communication skills

Educación

High school diploma or equivalent

Descripción del empleo

Description

At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence - and let's brew success together!

What you'll be doing - The Role:

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company's specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor's absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company's products, services, and pricing structure.
• Solicits sales from customers during promotions.

What's in it for me? - The Benefits

• Starting hourly rate of $20.00-$22.00
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

What you'll bring - The Person:

• High school diploma or equivalent
• At least 1 year of office experience required

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.