Customer Success & Operations Coordinator

Precisiondoorkc; Harrisburg (Dauphin County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Benefits

Health

Dental

Vision

Bonuses & Incentives

PTO and Vacation

Bereavement pay

401K Plans

All you can drink Iced Coffee

Job summary

Precision Garage Door Service is hiring a Call Center Representative to supervise the customer experience and dispatch operations, ensuring smooth daily office functions and high-quality service. Training is provided, with emphasis on systems, processes, and teamwork to support growth.

The role centers on handling inquiries, bookings, and coordinating with management to optimize customer interactions. Competitive pay and comprehensive benefits accompany career development opportunities.

Qualifications

• Experience in the garage door industry is preferred but not required – we will train you.
• Must be able to use a computer and/or tablet. You can’t be afraid of technology.

Responsibilities

• Develop, implement, and continuously refine customer experience and dispatch procedures, policies, and standards.
• Handle inbound calls, chats, and emails from clients, assisting with bookings, inquiries, and requests with management.
• Lead and manage the daily operations of the customer experience and dispatch department.
• Accurately process reservations, cancellations, and changes using the CRM system.
• Provide detailed information about the customer's needs and main objectives they wish to be taken care of.
• Listen to recordings to make sure calls were taken and handled accurately.
• Call, text and email customers through Precision Provided CRMS.
• Manage schedule to operate and run as efficiently as possible to maximize call bookings and schedule capacity.
• To take instructions with ease for this position provided by team leaders.

Skills

Customer service

CRM system

Computer skills

Tools

CRM system

Job description

Precision Garage Door Service is hiring a Call Center Representative to supervise the customer experience and dispatch operations, ensuring smooth daily office functions and high-quality service. Training is provided, with emphasis on systems, processes, and teamwork to support growth.

The role centers on handling inquiries, bookings, and coordinating with management to optimize customer interactions. Competitive pay and comprehensive benefits accompany career development opportunities.