Customer Success Coordinator

Socket.dev; Harrisburg (Dauphin County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plans

PTO and Vacation

Bereavement pay

Bonuses & Incentives

All you can drink Iced Coffee

Job summary

Precision Garage Door Service is seeking a motivated Call Center Representative to support office operations, customer service, and dispatch processes. You will handle bookings, inquiries, and communications while ensuring high-quality service across the team.

Training will be provided; base pay during training starts at $17.00 per hour, with post-training pay ranging from $17.50 to $22.00 per hour. Benefits are included as part of the compensation package.

Qualifications

• Experience in the garage door industry is preferred but not required; training provided.
• Must be able to use a computer and/or tablet.
• High School Diploma or GED required.

Responsibilities

• Develop, implement, and refine customer experience and dispatch procedures, policies, and standards.
• Handle inbound calls, chats, and emails from clients, assisting with bookings, inquiries, and requests with management.
• Lead and manage the daily operations of the customer experience and dispatch department.
• Accurately process reservations, cancellations, and changes using the CRM system.
• Provide detailed information about the customer's needs and main objectives.
• Listen to recordings to ensure calls are handled accurately.
• Call, text and email customers through Precision Provided CRMS.
• Manage schedule to maximize call bookings and schedule capacity.
• Take instructions from team leaders.

Skills

Customer service

CRM experience

Dispatch management

Education

High School Diploma or GED

Tools

CRM system

Job description

Are you an eager self-starter that loves systems and improving efficiency?

Do you have experience working with customers in a dynamic office environment?

As a Customer Success Coordinator at Precision Garage Door Service, you’ll oversee the systems, training and people that help run the day-to-day of the business. We will train and provide you with all the necessary tools to grow your career as far as you want to take it.

You will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered by office staff.

If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.

Why You’ll Want to Join the Precision Garage Door Service Team

As a vetted franchise owner, we’re a leader in the industry, focusing on the customer experience and your career. You’ll receive:

• Professional training and development – Our goal for our Call Center Representative's is to take charge in our provided systems, processes.
• Incredible pay – Required High School Diploma or GED - you’ll make between $40,000 and $ 50,000 per year as a Call Center Representative.
• A team invested in your future – We’re a team here, and while you’ll be working independently much of the time, you’ll find out quickly that everyone has your back.
• Support from our leadership – We are passionate about helping and supporting you and your goals.
• Support from the Team – Just because you are on your own doesn’t mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it’s on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.
• Friendly Competition and Accountability – We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other’s mistakes.
• One of the Best – As a Precision Garage Door Service employee, you’ll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.

Your Responsibilities as a Call Center Representative

• Develop, implement, and continuously refine customer experience and dispatch procedures, policies, and standards.
• Handle inbound calls, chats, and emails from clients, assisting with bookings, inquiries, and requests with management.
• Lead and manage the daily operations of the customer experience and dispatch department.
• Accurately process reservations, cancellations, and changes using the CRM system.
• Provide detailed information about the customer's needs and main objectives they wish to be taken care of.
• Listen to recordings to make sure calls were taken and handled accurately.
• Call, text and email customers through Precision Provided CRMS.
• Manage schedule to operate and run as efficiently as possible to maximize call bookings and schedule capacity.
• To take instructions with ease for this position provided by team leaders.

How to Succeed in this Role

• Must be on time.
• Be fast to answer the phone.
• Reduce wait times.
• Maintain high booking/closing rate.
• Ability to recover lost or abandoned calls.
• Maximizing scheduling capacity and booking jobs in proper zones.
• Keeping customers up to date on door and parts statuses.
• Maintain high customer follow up satisfaction protocols.
• positive attitude towards customers and staff.

Basic Position Requirements

All requirements will be provided by Precision Garage Door Service

Knowledge

• Experience in the garage door industry is preferred but not required – we will train you.
• Must be able to use a computer and/or tablet. You can’t be afraid of technology.

Pay and Benefits

We offer competitive pay that will meet or beat any trade. During your 90-day training period you will receive a base pay of $17.00 per hour. After training, pay may range between $17.50-$22.00 an hour.

• Comprehensive Benefits
• Health
• Dental
• Vision
• Bonuses & Incentives
• PTO and Vacation
• Bereavement pay
• 401K Plans
• All you can drink Iced Coffee

At Precision Garage Door Service, we take pride in building a strong team and a sophisticated reputation. With our training and processes, the sky is the limit for your success in this industry.

If you are ready to put your customer service skills to work to elevate your career, then we want to hear from you.