Customer Success Associate

SinglePlatform; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

SinglePlatform is seeking a dedicated professional to onboard and train new customers while managing ongoing relationships. The ideal candidate will demonstrate exceptional communication skills and a positive attitude to support customers effectively.

You will address customer inquiries, resolve issues, and be integral in helping small businesses thrive online. Join us to make a real impact!

Qualifications

• Exceptional verbal communication skills, especially over the phone.
• A positive, polite, confident, and friendly disposition.
• Ability to solve problems and think quickly on your feet.
• Stay calm during stressful conversations.

Responsibilities

• On-board and train new customers.
• Build and strengthen customer relationships.
• Manage incoming calls and emails.
• Address and resolve customer issues.
• Coordinate and train new customer starts.

Skills

Exceptional verbal communication skills

Problem-solving ability

Positive and friendly disposition

Ability to stay calm under pressure

Flexibility in a growing environment

Job description

SinglePlatform is looking for a driven, patient and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude.

At SinglePlatform, we’re helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the mom and pop coffee shop on the corner can have the same reach as the big guys from Seattle. And you can be a part of making that happen.

What you’ll do:

• On-board and train new customers
• Build & strengthen customer relationships
• Manage incoming calls and emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Coordinate and train all new customer starts in an efficient and streamlined way
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
• Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support

Qualifications

What you have:

• Exceptional verbal communication skills, especially over the phone
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
• The ability to stay calm, cool and collected during stressful phone conversations
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride