Customer Success & Onboarding Specialist

Entyre Inc; Boston (MA); On-site; USD 40,000 - 57,000; Full time

Job summary

Entyre Care is seeking a detail-oriented Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. You will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and coordinating key steps to help customers move efficiently through the process.

Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with Medicaid/Medicare programs preferred but not required.
• Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.

Responsibilities

• Coordinate customer onboarding steps, referrals, background checks, and scheduling.
• Serve as a point of contact for external agencies and partners, coordinating communication and updates.
• Create and maintain clear docs for customer success workflows, FAQs, and support resources.
• Manage customer requests, escalations, and follow-ups and route to appropriate teams.
• Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Work with sales, support, and product teams to align administrative processes.
• Maintain customer information in CRM with accuracy and reliability for internal teams.
• Embody Entyre Care's mission, values, and culture.

Skills

Administrative support

Customer success

Sales operations

Organizational skills

Job description

Entyre Care is seeking a detail-oriented Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. You will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and coordinating key steps to help customers move efficiently through the process.

Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.