Customer Success Specialist

Entyre Inc; Boston (MA); On-site; USD 40,000 - 57,000; Full time

Job summary

Entyre Care is seeking a detail-oriented Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. You will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and coordinating key steps to help customers move efficiently through the process.

Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with Medicaid/Medicare programs preferred but not required.
• Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.

Responsibilities

• Coordinate customer onboarding steps, referrals, background checks, and scheduling.
• Serve as a point of contact for external agencies and partners, coordinating communication and updates.
• Create and maintain clear docs for customer success workflows, FAQs, and support resources.
• Manage customer requests, escalations, and follow-ups and route to appropriate teams.
• Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Work with sales, support, and product teams to align administrative processes.
• Maintain customer information in CRM with accuracy and reliability for internal teams.
• Embody Entyre Care's mission, values, and culture.

Skills

Administrative support

Customer success

Sales operations

Organizational skills

Job description

At Entyre Care, we believe family caregivers are heroes - and they deserve a system that treats them like it. Our mission is simple and urgent: help families care for their loved ones at home with dignity, stability, and the financial support they deserve. We are rebuilding the long-term care experience from the ground up. That means delivering insanely great support at speed, eliminating friction for families, and operating with a level of ownership, compassion, and excellence that sets a new standard in the industry.

As one of the fastest-growing AFC providers in the country, we combine world-class clinical care with operational rigor and modern technology. Families trust us because we show up - fast, prepared, and on a mission to solve real problems. Caregivers count on us to advocate fiercely on their behalf. And state partners rely on our integrity, compliance discipline, and relentless execution.

I you want to join a team that moves with urgency, serves with heart, and refuses to settle for anything less than transformational outcomes for families, Entyre Care is the place to build your legacy.

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and coordinating key steps to help customers move efficiently through the process. Your focus on operational excellence will contribute to creating an exceptional experience for caregivers and their loved ones.

Why you'll love this work:

• Meaningful Work: Leverage your expertise to support caregivers and ensure they have the resources and confidence to care for their loved ones at home.
• Start-up Environment: Work in a growing startup where you can create an impact -and get compensated competitively for it.
• Team Culture: Surround yourself with compassionate and ambitious peers who care deeply, demand excellence, and take initiative.

Key Responsibilities:

• Process Coordination: Manage and coordinate key steps of the customer onboarding experience, including processing referrals, running background checks, and coordinating scheduling.
• External Agency Communication: Serve as a point of contact for external agencies and partners, coordinating communication, responding to inquiries, providing updates, and ensuring timely follow-up to support efficient processes and strong working relationships.
• Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
• Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
• Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
• Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
• Role Model: Embody Entyre Care's mission, values, and culture, acting as a role model for the team.

Qualifications:

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Familiarity with Medicaid/Medicare programs preferred but not required.
• Bilingual - fluent in Spanish or Arabic in addition to English is preferred but not required.

The pay range for this position is $35/hr. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity.

How We Operate:

• Insanely Great for Families - Delivered Now: Relentlessly solve caregiver needs with excellence and speed.
• Speed is King - Ruthless Focus: Eliminate distractions and execute on critical objectives with urgency.
• Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
• The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
• Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line:

This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by streamlining and continuously improving processes- and want to make a difference for millions of families-join us at Entyre Care.