Impact-Driven Customer Success & Operations Specialist

Entyre Care; Detroit (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) Plan

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid time off and holidays

SmartSpend discounts

SoFi financial coaching

Pet insurance discounts

Job summary

Entyre Care is seeking a detail-oriented Customer Success Specialist to manage daily administrative operations for our customer success processes. You will ensure seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights.

You will help organize onboarding, renewals, and follow-ups, generate reports on engagement and retention, and create clear documentation for success workflows.

Qualifications

• Experience in administrative support, customer success, sales, or operations roles.
• Self-motivated and proactive in identifying and solving problems.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Persistence in outreach with customers and building rapport.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Familiarity with Medicaid/Medicare programs preferred but not required.
• Bilingual – fluent in Spanish or Arabic in addition to English is preferred but not required.

Responsibilities

• Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
• Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
• Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
• Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
• Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
• Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
• Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
• Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
• Embody Entyre Care’s mission, values, and culture, acting as a role model for the team.

Skills

Administrative support

Customer success

Organization

Multitasking

Communication

Problem solving

Bilingual (Spanish/Arabic)

Job description

Entyre Care is seeking a detail-oriented Customer Success Specialist to manage daily administrative operations for our customer success processes. You will ensure seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights.

You will help organize onboarding, renewals, and follow-ups, generate reports on engagement and retention, and create clear documentation for success workflows.