Director, Franchise Business Consultant and Operations

Brothers Lawn Squad LLC; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Brothers Lawn Squad LLC is seeking a Director, Franchise Business Consultant and Operations to lead a regional team of consultants and act as the primary liaison between the franchisor and the franchisees. You will drive operational, financial, and strategic support through a trusted advisory relationship built on performance and accountability.

You will oversee KPI tracking, monthly P&L reviews, and franchise health diagnostics, while coaching leaders to maximize growth and profitability;

Qualifications

• Bachelor’s degree or equivalent experience required.
• 6–8+ years as a consultant, advisor, coach, or in running a services-based business or franchise.
• Managerial or team leadership experience.
• Experience with operational efficiencies, KPIs, and data analysis.
• Ability to travel up to 75% to franchise locations.

Responsibilities

• Lead a regional team of franchise business consultants in support of franchisee growth.
• Perform the role of business consultant and coach; build trust with team and franchise partners to influence profitability.
• Be the go-to person for regional leadership information.
• Establish regular cadence of virtual and onsite touch points to understand business operations.
• Develop understanding of Authority Brand tools and support systems to maximize performance.
• Coach team to be the go-to advisors for franchisees during crises and celebrations.
• Prioritize requests of FSC functions to connect with franchisees.
• Advise franchise partners on Franchise Agreement compliance and support compliance efforts.
• Conduct market meetings for franchisees and share insights.
• Provide guidance on culture as an extension of company culture.
• Deliver franchisee territory health diagnostics.
• Perform monthly P&L reviews including YOY revenue.
• Other duties as assigned.

Skills

Team leadership

Data analysis

Cross-functional collaboration

P&L understanding

Communication

Education

Bachelor’s degree or equivalent experience

Job description

The Director, Franchise Business Consultant and Operations is a hands‑on leader of consultants that are the primary contact between the franchisor and the franchisee. You and your team members will act as the franchisee’s connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. This position will oversee operational KPI’s for the region and team, ensuring they are providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your team’s ability to be an effective FBC. You are the leader of coaches, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals.

Responsibilities:

• Lead a regional team of franchise business consultants in support of our franchisee’s growth and aspirations.
• Perform the role of business consultant and coach; building trust with your team as well as your franchise partners to influence growth and profitability within their franchise
• Be the go‑to person for your leadership for any and all information as it pertains to your region.
• Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
• Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
• Coach your team to be the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
• Prioritize the requests of the FSC functions to connect with your franchisees
• Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
• Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
• Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
• Responsible for delivering franchisee territory ‘health’ diagnostics
• Performing a monthly Profit and Loss statement reviews including YOY revenue
• Other duties as assigned

Qualifications:

• Bachelor’s degree (B.A) or Equivalent experience required
• 6 - 8+ years of experience in the capacity of a consultant, advisor, coach, or in running a services‑based business or franchise
• Managerial and/or team leader experience
• Skilled in operational efficiencies, best practices, KPI’s, and data analysis
• Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
• Experience partnering cross functionally to ensure your customers get what they need when they need it
• Skilled in communicating clearly and motivating those around you
• Ability to travel up to 75% to Franchisee locations within your assigned territory