Client Solutions Coordinator/Project Coordinator

Signarama Fond du Lac, WI; Appleton (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and development

Career growth opportunities

Friendly team environment

Projects visible throughout the local

Job summary

Signarama Fond du Lac, WI is seeking a Client Solutions Coordinator to serve as a friendly front-line contact and key project coordinator. This consultative sales role blends front-counter sales, account support, web follow-up, and admin tasks to move projects from idea to installation.

You will work across a four-location franchise, engaging customers, preparing estimates, coordinating with design, production and installation teams, and ensuring timely, accurate service with a strong customer

Qualifications

• Experience in customer service, sales, account coordination, project coordination, or admin support.
• Strong communication and interpersonal skills.
• Consultative selling, problem-solving, and helping customers decide.
• Detail-oriented with strong organization and follow-through.
• Ability to manage multiple priorities in a fast-paced setting.
• Proficient with Microsoft Office, email, and business software.
• Willingness to learn POS, CRM, estimating and project management tools.
• Reliable, team-oriented, and focused on outstanding service.
• High school diploma or equivalent required.
• Valid driver's license and reliable transportation.

Responsibilities

• Greet walk-in customers and handle calls professionally.
• Respond to web requests and lead submissions promptly.
• Ask questions to understand needs, timelines, budgets, and requirements.
• Recommend signage, graphics, branding and visual solutions.
• Prepare estimates, quotes and work orders accurately.
• Follow up on quotes and convert opportunities to sales.
• Process deposits, payments, invoicing, and basic billing.
• Coordinate projects with design, production and installation teams.
• Communicate timelines and updates clearly to customers.
• Maintain accurate customer records and project notes.
• Support quality control by reviewing details, proofs, and work.
• Ensure excellent customer experience from first contact to delivery.
• Support marketing efforts with project photos, social content and outreach.

Skills

Customer service

Communication

Consultative selling

Problem-solving

Organization

Multitasking

Attention to detail

Follow-through

Education

High school diploma or equivalent

Tools

POS software

CRM

Project management software

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Client Solutions Coordinator

Consultative Sales & Project Coordination

What We Offer

• Competitive hourly pay, typically $18-$26 per hour, depending on experience and location
• Health, dental, and vision insurance options
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and development opportunities
• Career growth potential within a large franchise network
• A fun, creative, supportive team environment
• The opportunity to work on projects that are visible throughout the community

We are looking for a Client Solutions Coordinator to serve as a friendly, professional first point of contact for our customers and a key part of helping projects move smoothly from idea to installation. This is not an ordinary sales job. This is a consultative sales and project coordination role. This dynamic, customer-facing role blends front-counter sales, account support, project coordination, web request follow-up, and administrative follow-through. You'll work directly with customers, prepare estimates, coordinate with internal teams, and help ensure every project is handled with care. You'll be part of a supportive, knowledgeable, and collaborative team where there is always someone to work with, learn from, and consult with. Working across a four-location franchise means every day brings variety, teamwork, and creative projects that are visible throughout the community. It's a fun, fast-moving, and exciting environment for someone who enjoys people, problem-solving, organization, and seeing ideas come to life.

Key Responsibilities

• Greet walk-in customers and answer incoming calls with a positive, professional attitude
• Monitor and respond to web requests, online inquiries, and lead submissions in a timely and professional manner
• Ask questions to understand customer needs, goals, timelines, budgets, and project requirements
• Recommend signage, graphics, branding, and visual communication solutions
• Prepare accurate estimates, quotes, and work orders
• Follow up on quotes and help convert opportunities into sales
• Process deposits, payments, invoicing, and basic billing tasks
• Coordinate projects with design, production, and installation teams
• Communicate timelines, approvals, updates, and changes clearly to customers
• Maintain accurate customer records, job notes, and project details
• Support quality control by reviewing job details, proofs, and completed work as needed
• Help ensure customers receive an excellent experience from first contact through final delivery
• Support marketing efforts such as project photos, social media content, direct mail, and customer outreach

Qualifications

• Previous experience in customer service, sales, account coordination, project coordination, or administrative support
• Strong communication and interpersonal skills
• Comfortable with consultative selling, problem-solving, and helping customers make decisions
• Detail-oriented with excellent organizational and follow-through abilities
• Able to manage multiple priorities in a fast-paced environment
• Confident using Microsoft Office, email, and general business software
• Willingness to learn industry-specific tools such as POS, CRM, estimating, and project management software
• Reliable, team-oriented, and committed to delivering outstanding customer service
• High school diploma or equivalent required
• Valid driver's license and reliable transportation

The following experience is helpful but not required:

• Sign, graphics, printing, marketing, or visual communications industry experience
• Familiarity with design software such as Adobe Illustrator, Photoshop, or similar programs
• Experience with CRM systems, POS software, or project management tools
• Proven sales experience, especially consultative or solution-based selling
• Basic understanding of branding, marketing, and visual communication
• Some college coursework or relevant certifications