Strategic Public Sector AI Customer Success Manager

EngineersOfAI; Northern (KY); On-site; USD 90,000 - 150,000; Full time

Job summary

Anthropic is seeking a Customer Success Manager on its Public Sector team. You will be the post-sales trusted advisor helping national security customers realize value from Claude and drive adoption of Claude Code, the Claude API, and Claude for Government on cleared infrastructure.

Working with Sales, Applied AI, Product, Engineering, and Policy, you will guide customers from deployment through enablement, model migration, renewal, and expansion, building genuine partnerships with AI

Responsibilities

• Partner with the account executive and Applied AI architect to understand the customer's mission requirements and translate them into a success plan.
• Serve as the primary post-sales advisor through deployment, enablement, model migration, renewal and expansion, coordinating with internal teams and cleared cloud providers.

Job description

Anthropic is seeking a Customer Success Manager on its Public Sector team. You will be the post-sales trusted advisor helping national security customers realize value from Claude and drive adoption of Claude Code, the Claude API, and Claude for Government on cleared infrastructure.

Working with Sales, Applied AI, Product, Engineering, and Policy, you will guide customers from deployment through enablement, model migration, renewal, and expansion, building genuine partnerships with AI