Customer Success Manager – Tech, Travel & Growth

Hudl; United States; Hybrid; USD 34,000 - 65,000; Full time

Benefits offered by this job

Flexible vacation

Remote work options

Medical benefits

Retirement benefits

Job summary

Hudl is seeking a Customer Success Manager to deepen relationships with a portfolio of accounts and maximize product engagement. You will demonstrate products, educate customers, and drive renewal opportunities while collaborating with the sales team to capture growth potential.

The role emphasizes strong communication, client-facing expertise, and comfort presenting to stakeholders. Occasional travel and hybrid in-office arrangement support Hudl’s client-centric approach.

Qualifications

• You’ve held a client-facing role, preferably in a technology company.
• Excellent communicator with presentation skills.
• Understand what an API is and can pitch that to clients.

Responsibilities

• Develop strong customer relationships and maximize product engagement.
• Be involved in support and account management, educate customers and conduct engagement activities.
• Work toward renewal targets and identify opportunities for upselling services.
• Collaborate with AE colleagues to capitalize on market opportunities.
• Travel up to 50% to visit customers as required.

Skills

Client relationships

Account management

Renewals

Sales enablement

Travel 50%

API awareness

Tools

Salesforce

Job description

Hudl is seeking a Customer Success Manager to deepen relationships with a portfolio of accounts and maximize product engagement. You will demonstrate products, educate customers, and drive renewal opportunities while collaborating with the sales team to capture growth potential.

The role emphasizes strong communication, client-facing expertise, and comfort presenting to stakeholders. Occasional travel and hybrid in-office arrangement support Hudl’s client-centric approach.