Sports Tech Customer Growth Manager

Genius Sports Group; Northern, New York (KY, NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Benefits plan

Hybrid working model

Office-first culture

Job summary

Genius Sports Group is seeking a commercial-focused Client Success/Relationship professional to manage ongoing customer lifecycles across key accounts. You’ll drive renewals, uncover upsell and cross-sell opportunities, and collaborate with leadership to maximize value and retention.

The role requires deep product knowledge, strong CRM skills (Excel/Salesforce), and the ability to operate in a fast-paced, sports-tech environment. A willingness to travel internationally is expected.

Qualifications

• Minimum 3 years proven success in a B2B commercial role.
• Experience contributing to end-to-end sales for high-value deals.
• Strong analytical and problem-solving abilities; data-driven.
• Highly organized with attention to detail and CRM proficiency.
• Willingness to travel internationally; interest in sports/betting.

Responsibilities

• Develop deep understanding of client organizations and build relationships.
• Contribute to contract renewals, retaining business and driving growth.
• Identify upsell/cross-sell opportunities and close deals.
• Ensure contractual requirements are understood and delivered.
• Coordinate with trading/support to monitor issues and escalate.
• Lead or contribute to Customer Success projects as directed.
• Monitor performance against SLAs and report KPI insights.
• Analyze feedback across stakeholders to drive improvements.
• Manage customer data in CRM and support revenue forecasting.

Skills

B2B sales

Account management

CRM experience

Analytical skills

Travel willingness

Tools

Excel

Salesforce

Job description

Genius Sports Group is seeking a commercial-focused Client Success/Relationship professional to manage ongoing customer lifecycles across key accounts. You’ll drive renewals, uncover upsell and cross-sell opportunities, and collaborate with leadership to maximize value and retention.

The role requires deep product knowledge, strong CRM skills (Excel/Salesforce), and the ability to operate in a fast-paced, sports-tech environment. A willingness to travel internationally is expected.