Customer Success Manager: Team Lead & Growth Coach

Bonney Staffing; Turner (ME); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

Bonney Staffing in Turner, ME is seeking a Customer Success Manager to lead and develop the customer success team, ensuring top-level client satisfaction. The role focuses on building relationships with customers, supporting upsell efforts, and guiding daily service operations from on-site in Turner.

The ideal candidate brings proven management and leadership skills, strong communication, and a collaborative mindset, with a dedication to ongoing professional development.

Qualifications

• Experience leading and developing teams to meet goals.
• Excellent communication and relationship-building abilities.
• Willingness to participate in leadership development and coaching.

Responsibilities

• Lead, coach and develop team members to meet performance goals.
• Build strong relationships with customers and support upselling.
• Manage day-to-day customer service operations.
• Support strategic initiatives to improve customer satisfaction and retention.
• Handle on-call rotation responsibilities approximately one week per month.

Skills

People management

Leadership

Communication

Relationship building

Coachable mindset

Job description

Bonney Staffing in Turner, ME is seeking a Customer Success Manager to lead and develop the customer success team, ensuring top-level client satisfaction. The role focuses on building relationships with customers, supporting upsell efforts, and guiding daily service operations from on-site in Turner.

The ideal candidate brings proven management and leadership skills, strong communication, and a collaborative mindset, with a dedication to ongoing professional development.