Customer Success Manager 842183

Bonney Staffing; Turner (ME); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Descripción de la vacante

Bonney Staffing in Turner, ME is seeking a Customer Success Manager to lead and develop the customer success team, ensuring top-level client satisfaction. The role focuses on building relationships with customers, supporting upsell efforts, and guiding daily service operations from on-site in Turner.

The ideal candidate brings proven management and leadership skills, strong communication, and a collaborative mindset, with a dedication to ongoing professional development.

Formación

• Experience leading and developing teams to meet goals.
• Excellent communication and relationship-building abilities.
• Willingness to participate in leadership development and coaching.

Responsabilidades

• Lead, coach and develop team members to meet performance goals.
• Build strong relationships with customers and support upselling.
• Manage day-to-day customer service operations.
• Support strategic initiatives to improve customer satisfaction and retention.
• Handle on-call rotation responsibilities approximately one week per month.

Conocimientos

People management

Leadership

Communication

Relationship building

Coachable mindset

Descripción del empleo

Customer Success Manager – Urgently hiring in Turner! Job Title: Customer Success Manager Pay: $65,000–$85,000 Hours: Monday–Friday, 7:30 a.m.–5:00 p.m. (winter), Monday–Thursday, 8:00 a.m.–4:30 p.m.; Friday, 8:00 a.m.–12:00 p.m. (summer) Start Date: ASAP

Looking for a rewarding leadership opportunity? Join a dynamic team as a Customer Success Manager in Turner, ME, and make an impact every day.

As a Customer Success Manager, you'll oversee the existing customer service and customer success teams, ensuring they deliver exceptional support and build meaningful relationships with clients.

You'll work closely with management to develop your team, fostering a positive, collaborative environment where continuous learning is encouraged.

What You’ll Do

As a Customer Success Manager, you will be responsible for

• leading, coaching, and developing team members to meet performance goals
• building strong relationships with customers and supporting upselling efforts
• managing day-to-day customer service operations
• supporting strategic initiatives to improve customer satisfaction and retention
• handling on-call rotation responsibilities approximately one week per month

What You’ll Bring

The ideal candidate for this role will have

• proven management experience and the ability to develop and support employees
• strong leadership skills with a team-oriented, collaborative approach
• excellent communication and relationship-building abilities
• a coachable mindset and willingness to engage in ongoing leadership development

Why Join Us in Turner?

• Competitive salary with opportunities for growth and development
• Supportive team environment focused on leadership and continuous learning
• Enjoy affordable health and prescription coverage with no waiting period.
• Benefits offered by the employer once hired permanently.
• Retirement plan: 401k/Pension (delete if not applicable)

Location & Schedule

This position is on-site in Turner, ME, and offers flexible seasonal work hours, including winter and summer schedules.