Customer Success Manager - Sustainability Focus

Advanced Supply Chain Group; City of Peekskill (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k)

Growth opportunities

Cross-border collaboration

Diversity & inclusion

Job summary

Lincoln Waste Solutions is seeking an Account Manager to oversee client accounts, manage contracts, billing, and service delivery from Peekskill. You will partner with Sales, Operations, and Compliance to meet client needs while maintaining strong, trusted relationships with customers.

Your role includes reviewing client data processes, providing training, and ensuring compliance. Travel may be required as part of serving a global client base.

Qualifications

• High school diploma or bachelor19s degree in business, sustainability, or related field.
• 213 years of account management or client-facing experience.
• 1+ years in sustainability, environmental compliance, Waste Industry or related field preferred.
• Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
• Excellent verbal and written communication; ability to present to external clients.

Responsibilities

• Manage client accounts by overseeing contracts, billing, and service delivery to ensure smooth operation and client satisfaction.
• Collaborate with Sales, Operations and Compliance to meet client needs and support business goals.
• Review and audit client data processes to understand data gathering and reporting.
• Maintain regular communication with clients to understand needs, address concerns, and build strong relationships.
• Provide training and support to clients to help them understand requirements and ensure compliance.
• Deliver excellent customer service by responding promptly to inquiries, anticipating needs, and escalating urgent issues as needed.
• Identify opportunities to enhance workflows and expand service offerings to better support clients.
• Some travel may be required.

Job description

Lincoln Waste Solutions is seeking an Account Manager to oversee client accounts, manage contracts, billing, and service delivery from Peekskill. You will partner with Sales, Operations, and Compliance to meet client needs while maintaining strong, trusted relationships with customers.

Your role includes reviewing client data processes, providing training, and ensuring compliance. Travel may be required as part of serving a global client base.